Privacy policy
Last updated: 2026-10-16
This policy explains how LancersTech ("we") handles personal data when you use LancersTech (the "Service"), either as a business customer or as a visitor chatting with a business's assistant.
1. Who we are
For chat conversations on a business's website, that business decides why the chat exists and what data it provides to the assistant; we process conversations on its behalf.
2. Data we process
- Customer accounts: name, email address, password (stored only as a one-way hash), login times, plan and billing records.
- Customer content: files, web pages, text and FAQs you upload so your assistant can answer questions.
- Chat conversations: messages typed by visitors and the assistant's replies, the page the chat was opened on, the browser type, and a one-way (salted) hash of the visitor's IP address. We do not store visitors' raw IP addresses.
- API keys that customers choose to provide are stored encrypted and are only used to answer chats.
3. Why we process it
- To provide the Service: answer visitor questions from the business's own data, show chat history to the business, and keep accounts secure.
- To prevent abuse (rate limits, security logs) and to bill for the Service.
- To send service emails (verification, password reset, usage and account notices).
4. AI processing and sub-processors
Visitor messages and relevant parts of the business's data are sent to an AI model provider to generate replies. Depending on configuration this may be [LIST PROVIDERS, e.g. OpenAI, Google, Groq]. Our servers are hosted by [HOSTING PROVIDERS, e.g. Hostinger]. [ADD DATA TRANSFER SAFEGUARDS IF DATA LEAVES YOUR REGION.]
5. How long we keep data
Chat conversations are kept until the business deletes them [OR: for 90 days]. When an account is deleted, its bots, uploaded data, search index and conversations are deleted. After a subscription ends, data is kept for [30] days and then deleted.
6. Your rights
You can ask for access to, correction or deletion of your personal data by emailing . Visitors can also contact the business whose website they chatted on. Customers can delete conversations and their whole account from the dashboard.
7. Security
Data is sent over HTTPS. Customer data is kept separate per account, API keys are encrypted, and access is logged.
8. Changes
We will post changes on this page and update the date above.